Seven ways to claim thousands of dollars in compensation


Collecting money can be a welcome boost to your finances and there are several compensation programs that you can get money from.

Banks and payday lenders are among the companies paying offsets and it could be worth thousands of pounds.


Compensation of several thousand dollars may be claimed in certain casesCredit: Getty – Contributor

Who can get cash and how depends on the program, but here we’ve put together what you need to know and how to check if you can get cash back.

Bank failures

Banks and mortgage lenders can often run into technical issues that leave customers without access to their money.

There is no formal scheme that requires banks to pay compensation, but if some outages are severe enough and leave customers short, they may decide to make a payment.

Nationwide said each customer affected by a January outage that resulted in thousands of unsuccessful direct debits will receive £ 60.

If you are a Nationwide customer who was affected by the outage, you should have been contacted.

But if not, the bank has asked to contact them – here’s how.

Even if your bank doesn’t initiate official compensation, you can still file a complaint if you’ve been left out to get the money back.

For example, if you couldn’t log into online banking to pay a bill and you incurred late payment charges.

There is no guarantee of getting the money back, but it’s always worth a try. Each bank has its own complaints process and you will need to complain directly to them.

If you are not satisfied with your bank’s response, you can refer the complaint to the Financial Services Ombudsman (FSO). Personal finance expert James Andrews previously told The Sun: “If you’ve lost due to the outage, contact your bank and tell them what happened and what it cost you.

“Provide as much evidence as possible of any charges you have incurred due to not being able to access your bank account for the best chance of reimbursement. “

Broadband failures

Millions of customers have suffered outages in the past year, according to Uswitch.

Not only is it frustrating, but with the work from home rules in place it can prevent you from making any money.

Fortunately, there is an automatic compensation system which means you might get money due to some serious issues.

You should always let your provider know if you experience an outage – but first check that it’s not just your router.

Ernest Doku, broadband expert at, told The Sun, “If it is clear that the issues are beyond your control, contact your supplier and they can advise you of any issues in your area and hopefully an estimated timeframe for resolution.

“If your connection goes down for more than two days, you could be entitled to compensation of just over £ 8 per day.”

If it’s longer than that, you’ll get the same amount for each subsequent day without service.

With the automatic compensation program, customers should get compensation automatically as a credit on your bill within 30 days.

They will also pay £ 25 for each missed engineer appointment or for appointments canceled with less than 24 hours’ notice.

In addition, you will receive £ 5 for each calendar day late before the start of a new service if you change providers.

You can find out more about your compensation rights in our guide.

Payday loans

Millions of customers have taken out payday loans over the years, but many have been mis-sold and businesses have not sufficiently verified that they are affordable and can be repaid.

As a result, several companies have set up compensation programs for affected people, which can run into the thousands of pounds in some cases.

You’ll need to apply for this compensation, but if you’ve ever had a payday loan, it’s worth checking out, even if it was years ago and the loan was paid off.

For example, QuickQuid customers could receive an average payment of £ 850.

Money Shop, Payday Express and Payday UK customers receive cash back due to affected accounts from today.

You will need to provide details of the loan you took, such as emails or letters, and show that you could not afford the loan when you borrowed it.

This could be if you couldn’t pay your bills or other debts at the time you took out the loans, or if you were having late repayments, or if you took out back-to-back loans.

It is best to apply as early as possible as some of these programs close soon.

Anyone who has taken out a loan from Provident, Satsuma, Greenwood and Glo has until the end of February to make a claim.

Check out our guide on how to claim badly sold loans and find a sample letter to make a claim. from the DebtCamel blog.

It is advisable not to go through a claims handling company as this will take some of the money you get back.

Some borrowers could also get money back if they were mis-sold with a guarantor loan.

Train delays

Cold, rain and understaffing can cause train delays. But you could get the money back if you are concerned.

The Late Refund rules mean you can request a refund if your train is 15 minutes or more late.

The amount you get back depends on the length of the delays and the type of ticket you have.

Compensation ranges from 25% of the ticket price to 100% if your train has been delayed for 120 minutes or more.

The British lose around £ 1,200 each year without claiming this cash back from the railway company.

So the next time you’re waiting on a platform, check out our guide on how to get your money back.

Moldy houses

A mother won £ 4,500 in compensation from her local council after her house got so damp that fungi started growing in her room.

You can claim compensation from your landlord for any disrepair or bad condition that harms your health or causes you inconvenience, depending on Shelter.

You can take legal action against your landlord under the Suitability for Housing Act.

The courts can issue an injunction requiring the landlord to carry out work or award compensation to the tenant.

But you will have to pay the legal costs unless you are entitled to free legal aid.

If you win your case, you may also be able to recover some of your costs. Alternatively, you can get payment by complaining to Housing Mediator.

Tenants can also complain to a repair regime if you are renting privately through a rental agent, but only if the agent contributed to the dispute.

Different rules are in place for tenants in Scotland and Northern Ireland. Visit Advice to citizens of Scotland and Northern Ireland Direct for more information.

Group claims

Class actions on the rise after a change in law in 2015 allowing cases that apply to more than one person

This means millions of Britons could owe money for a range of issues, from overpaid card fees to data breaches.

These types of claims are relatively new and the cases involve a lengthy legal process, so there is no guarantee of payment.

But several cases have already started. Some you have to join and others you might get money for doing nothing – if successful.

Britons could get £ 300 each in a class action lawsuit against Mastercard over allegations that more than 46 million people have been overcharged by the card company in more than a decade.

A case is also being brought against Experian over allegations of data misrepresentation, and hundreds of thousands of drivers who owned diesel cars could join the action against allegations of emissions cheating by automakers.

In some cases, a company may choose to settle the matter out of court.

For example, British Airways settled a claim from certain passengers affected by a data breach.

You can check out our guide to some of the big claims, who is affected and how to join.

Underpaid services

An error that meant thousands of people claiming Employment and Support Allowance (ESA) were underpaid for years resulted in a large payment.

The DWP has already identified 118,000 who are in arrears to make up for the error.

But a woman who forwarded her complaint to the mediator obtained additional compensation.

The case does not automatically mean that everyone else involved will be automatically reimbursed.

But the ombudsman asked the government to let them make a claim. Until then, those affected could still file a complaint in the same way, although there is no guarantee of the same outcome.

You can read more about the claim and who it affected here, and see if you are one of the thousands who should be reimbursed as well.

In the meantime, you don’t have to wait for the official programs.

Just making a complaint about something you’re not happy with can earn cash back – here’s how the UK’s biggest complainant does it.

Mom seeks compensation as family of five forced to live in council house with “leaks and bricks falling from the ceiling”

We pay for your stories!

Do you have a story for the Sun Online Money team?


Comments are closed.